Category Archives: remote

Problems with Roku 3 headphone sound?

Are you having problems with the sound cutting out on your headphones plugged into your Roku 3 controller?  This doesn’t seem to be a well known issue based on my searches of the internet, but something I ran into with my Roku 3.  Should you be one of the few that runs into this issue, fear not.  For me the simple fix was to update the firmware on the controller.

To do this you need to access one of the Roku’s secret menus.  Just grab your remote and press the following:

  • Home button x 5
  • FFW
  • Play
  • Rewind
  • Play
  • FFW

You should now be on a screen titled Platform Secret Screen.  From here, open the Wi-Fi Remote Menu, choose the Firmware OTA update, and install the latest available firmware.  Once complete, return to the Wi-Fi Remote Menu, click Audience OTA update, and install the latest Audience firmware and you should be all set.  You can then press the Home button to return to the regular main menu.  This was all it took to get the sound working properly on my remote, so with any luck, it should get yours working as well.

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